Privacy Policy – Gym St-Henri

Last updated: October 20, 2026

1. Introduction

Gym St-Henri (“we”, “our” or “the Gym”) places great importance on protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, retain and protect your personal information when you use our website or services, or interact with our advertisements and communications.

We are committed to complying with applicable privacy laws, including Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.

2. Personal information we collect

Depending on how you interact with our services, we may collect the following information:

  • First and last name;
  • Email address;
  • Telephone number;
  • Mailing address;
  • Information needed to register you and manage your membership;
  • Payment and billing information;
  • Information you voluntarily provide through forms, email or messages;
  • Website browsing data, when analytics tools or cookies are used.

We limit collection to the information necessary for the purposes described in this policy.

3. How we use personal information

We use your personal information in particular to:

  • Respond to your requests for information;
  • Manage registrations, memberships and reservations;
  • Provide customer service;
  • Process payments and handle administrative follow-up;
  • Communicate with you about our services;
  • Send you promotions and commercial offers where permitted by law;
  • Improve our services and our members’ experience;
  • Measure the effectiveness of our advertising campaigns, when the relevant tools are used and the required consents have been obtained.

We do not use your personal information for purposes incompatible with those for which it was collected, except where permitted by law or with your consent.

4. Facebook and Instagram advertising

Gym St-Henri may use the Facebook and Instagram platforms, operated by Meta, to promote its services.

When you complete an advertising form, we may receive the information you choose to share with us, including your name, email address and telephone number.

This information is used to respond to your request, introduce our services or follow up on your interest in our offers.

Any subsequent promotional communications are sent in accordance with applicable consent requirements.

Meta’s platforms also have their own privacy policies, which we encourage you to review.

5. Sharing personal information

We do not sell or rent your personal information.

However, we may share certain information with service providers when necessary for our operations, including for:

  • Managing memberships and reservations;
  • Secure payment processing;
  • Hosting and maintaining our website;
  • Managing communications;
  • Advertising and analytics services, when used.

Some providers may process or host information outside Quebec.

We take the measures required by law to govern these disclosures and protect the information concerned.

We may also disclose information where required or permitted by law.

6. Cookies

Our website may use cookies to operate properly, improve visitors’ experience or measure the performance of our communications and advertising.

When cookies or similar technologies require your consent, we request it before activating them.

You can also manage certain privacy settings in your browser.

7. Protecting and retaining information

We apply administrative, technical and physical safeguards appropriate to the nature of the personal information we hold.

Access to personal information is limited to authorized employees and providers who need it to perform their duties.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet our legal obligations.

When it is no longer needed, we securely destroy or anonymize it in accordance with applicable requirements.

8. Your rights

Under applicable laws, you may, in particular:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Withdraw your consent to certain uses or disclosures of your information, subject to applicable legal restrictions;
  • Request information about our personal information protection practices;
  • File a complaint about how your personal information is handled.

To exercise your rights, please contact our Privacy Officer.

9. Commercial communications

We may contact you to inform you about our services, promotions or events in accordance with applicable legislation.

You may ask to stop receiving promotional communications at any time, including by using the unsubscribe mechanism in our messages or by contacting us directly.

10. Changes to this policy

Gym St-Henri may amend this Privacy Policy to reflect changes in its practices or legal obligations.

The updated version will be published on our website and, where required, we will notify the individuals concerned of the changes.

11. Contact us

For any questions about this policy, the handling of your personal information or the exercise of your rights, please contact:

Gym St-Henri

Privacy Officer: Current Gym Director

Address: 4330 rue Saint-Jacques, Montréal, Quebec

Email: service@gymsthenri.com

Telephone: (514) 709-4300

We are committed to reviewing personal information protection requests and complaints in accordance with applicable laws.